better days

finally! i have lived the first week of not-too-stressful stage of my career! yahoo! it is indeed a known fact that prayers can get answered! he really listens! thank you god! you have spared lil old me! i am forever grateful!

i have experienced silver lining… so far… i don’t wanna jinx it! i am actually getting the hang of it, ticketing for that matter. i have to thank paolo and aira for guidong me every step of the way. thank you! thank you! thank you!

so far this week i learned never to be ruffled by power-tripping customers who think we are wasting their time. in the first place, they needed something so they came to us, they just have to wait to be serviced like everyone else. they’re just people who think highly of themselves and i can’t really blame them for thinking such… after all, everybody is entitled to their own opinion. just gotta have to respect that. 

if not entirely sure of what to do, even if i had a pretty good idea on how to handle a particular situation, never be afraid to ask. after all, my ass is on the line if i happen to screw it up. i am no longer naive in terms of handling procedures! yahoo! job well done swt P! i am proud!

my supervisor constantly checks on me coz he thinks i may be having a hard time. but i kept my cool, i had it under control sup! thanks for worrying! you do care after all! you are such a complex individual!

the best thing about committing so many mistakes is that i now proceed with caution. taking down mental notes of not doing the same mistake again, and co-workers never forget. it’s all part of the job. they won’t forget and i won’t either. i will do my best to do what is right and what is expected… nobody’s perfect after all. 

great job sweet self! i am proud! now concentrate! you need to get yourself regularized! 

gimme some of that JBS!

yes… it has been a month since i started my “stressful” life. i don’t mean it to be in such a negative tone but if all of the shit happens to you in a span of a  week or a month for that matter, you’ll understand.

for this week, i am once again assigned as a duty officer, meaning i have to haul my freaking ass everyday to work, put on the uniform, apply tons of make-up, and appear uber pleasant and uber helpful to our members, perform the complicated task of ticketing, and of course SMILE like there’s no tomorrow. fun isn’t it? terrific!

so there, even if i scream for the nth time: “cut me some slack! i’m new!“, it will fall on deaf ears… i didn’t realize that asking questions or even asking for just a little bit of help annoys people. i constantly miss out on some things because this work is just plainly ovewhelming! period! i am in a pitiful state although i just don’t show it (i do try to act calm and collected, even though my inner bitch would like to rip the head off of somebody!) , i am trying my hardest to remember everything and know everything in just a short amount of time. it is pathetic! who does that?! fyi, i am no super woman! i don’t expect myself to know everything in just one sitting!

but then again, others won’t be that understanding. they expect a whole lot and they expect you to perfect such a complicated task in just one day! they expect you to be able to handle every situation all by yourself, meaning you already know what to do… good god! i don’t have super powers people! it takes time! i mean, can you even remember when you first started!? damn! stop letting me feel sooo god damn stupid coz you are succeeding! i am way too frustrated at myself and at almost everything that is relatively work related! 

for the two weeks that i have been assigned at the counter, i had credit cards thrown at me, irate passengers cursing me because of the pricey rebooking fee, impatient passengers that just couldn’t understand why they had to wait, members thinking we are ripping them off because of the costly fuel surcharge! fyi members, we only relay what is within the terms and conditions,or what is in the policy. we don’t make the rules here! as  for the taxes and other surcharges, the management defines that, not us! duh?! just imagine me, keeping a straight face and still smiling even if i was being cursed right infront of my face… imagine the stress? yup! the things i have to go through each day at work.

i admit, i made a whole lot of mistakes, some of them major ones but at least i learn from it. i shall try my best not to make the same mistakes again. too err is human… or something like that.

sooner or later i will prove you all wrong! i will have the last laugh and time will come that i will be that irritated bitch that you wished you haven’t crossed with in the first place! do remember that i can easily forgive but i don’t forget! time will come that you’ll pay your dues and you’ll wish that you were nicer to me from the very start! (that’s my inner bitch talking) 

so out of sheer  frustration, i vented it all out on a Jumbo Banana Split at pancake house! i even had to bribe my friend to join me so that i’ll have someone to air out my woes to! thanks bax! haha! til next time! i felt a whole lot better after!